GENERAL TERMS OF SALE
GTS
1. Purpose and Scope
These General Terms of Sale define the conditions under which IDEAGGER provides its service offerings in web development, digital marketing, SEO, graphic design, etc. These conditions apply to all orders placed with the agency.
2. Services Offered
IDEAGGER offers a range of services including: • Website development • Advertising campaigns • Organic and local search engine optimization (SEO/Local SEO) • Graphic design (flyers, banners, etc.) • Marketing automation Services are provided via hourly packs, which offer complete flexibility and access to all our skills.
3. Use of Hourly Packs
• Validity: Hours are valid for 12 months from the date of purchase. After this period, they expire without the possibility of a refund.
• Transparent Monitoring: The client is regularly informed about the consumption of their hours through detailed reports.
• Hour Allocation: Hours are used for the projects defined with the client and can be allocated to various services as needed.
• Negative Hours: For regular clients, IDEAGGER may authorize the use of negative hours upon confirmation.
4. Payment Terms
• Advance Payment: Hourly packs are payable before any service is rendered.
• Service Suspension: If the client’s hours are exhausted, IDEAGGER will suspend the services until a new payment is received. The client will be notified in advance.
• No Refund: No refunds will be provided for purchased hours, except in the case of an error or proven failure on the part of IDEAGGER.
• Pricing: The prices for the hourly packs are fixed and detailed on the IDEAGGER website. The client is responsible for verifying the prices before purchase. Promotions and discounts may be offered, subject to conditions.
5. Client Obligations
The client must:
• Provide the necessary information for the proper execution of the services.
• Actively participate in the development of the strategy by providing clear feedback.
• Comply with the payment deadlines and the terms of these General Terms of Sale.
6. IDEAGGER’s Obligations
IDEAGGER commits to:
• Deliver the agreed-upon services within the specified deadlines.
• Ensure the confidentiality of exchanged information.
• Provide precise and transparent tracking of the hours used.
7. Intellectual Property
• Ownership of Creations: The creations (websites, visuals, content) produced by IDEAGGER become the property of the client once full payment has been made.
• Reproduction Rights: However, IDEAGGER reserves the right to create similar elements for other clients, unless an exclusivity agreement has been contractually defined with the client.
• Protection of Creations: IDEAGGER guarantees that all delivered creations respect copyright laws and do not infringe any intellectual property rights.
8. Limitation of Liability
IDEAGGER does not guarantee specific results (campaign performance, SEO rankings, etc.), as these may depend on external factors (competition, algorithms, market fluctuations). Under no circumstances shall IDEAGGER be held liable for indirect or unforeseeable damages. IDEAGGER cannot be held responsible for interruptions or malfunctions caused by third parties (hosting, external suppliers, etc.). IDEAGGER shall not be liable for delays or failure to perform its obligations in cases of force majeure (natural disasters, pandemics, wars, etc.).
9. Termination and Amendments
• Termination by the Client: The client may terminate the contract at any time, but unused hours are non-refundable.
• Termination by IDEAGGER: IDEAGGER reserves the right to terminate the contract in the event of non-compliance with these Terms or delayed payment.
• Amendments to the Terms: IDEAGGER may modify these General Terms of Sale at any time. The new conditions will apply to future orders after notification to the client.
10. Disputes
In the event of a dispute, the parties will endeavor to find an amicable solution. Failing that, the dispute shall be submitted to the competent jurisdiction based on IDEAGGER’s registered office.